UK Airport Parking & Airport Hotels at Gatwick, Manchester, Heathrow, Stansted, Luton, Birmingham, Bristol

Airportparking-deals.co.uk, pre book Airport Parking online and choose from 100's of secure car Parks.

Airport Hotels

Terms & Conditions of Booking

We want to offer you the best products and the best service. We aim to consistently exceed your expectations, so that when you are booking with us, you feel you're booking with the best team there is. This section aims to bring important points to your attention. We've tried to make it as brief, easy to read, and easy to understand as possible.

This does not affect your statutory rights as a consumer

Hotel bookings:
Cancellations on the same day as booking - no charge, full refund. Thereafter £15.00 per room, per night. No refund for cancellations within 24 hours of the stay date/or after. Amendments will only incur a £15.00 fee if the change reduces the number of rooms or nights originally booked.

1. Call Monitoring
As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record any telephone calls you make to us.

2. Prices
2.1 Price Guarantee:
If you find the same Airport Hotel or Airport Parking product for less within 7 days of booking, tell us and we will match the price or refund the difference. Excludes offers conditional on buying other products. If you think you have found the same product for less, we need to know, so please call us, but first check that the product you are comparing is the same in all respects!

2.2 Price Changes:
Holiday Extras is committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers where prices go down and in some circumstances prices might even go up. Always check our web site for the most up-to-date prices.

2.3 All prices are for pre-booking and include VAT at the current rate of 17.5%. Hotel prices are given in GB£'s per room per night (twin prices based on two adults sharing) , parking in GB£'s per vehicle per whole or part day, airport lounges in GB£'s per person.

3. Cancellation and Refunds

We don't charge any administration fees for amending bookings, unless the amendment causes a reduction in the original number of rooms or nights booked (for hotel bookings only).

Hotel bookings:
Cancellations on the same day as booking - no charge, full refund. Thereafter £15.00 per room, per night. No refund for cancellations within 24 hours of the stay date/or after. Amendments will only incur a £15.00 fee if the change reduces the number of rooms or nights originally booked.

4. Hotels
4.1 Directions:
Please make sure you have directions to your hotel.

4.2 Transfers to and from the airport:
are included in Holiday Extras' price within scheduled times (not always 24hrs),unless otherwise stated. At Heathrow most hotels make a charge. These hotels mostly use the special "Hotel Hoppa" transfer service operated by Heathrow Airport. Where hotels use their own transfer services they may not go to Terminal 4.

4.3 Overnight Parking:
Parking for the night of your stay is included in the price, unless otherwise stated.

4.4 FREE Children:
Up to two children under 16 stay FREE when sharing a room with two adults

4.5 Holiday Extras Star Ratings:
All hotel star ratings in all Holiday Extras literature and on our web site are Holiday Extras' own ratings and are based on the following

1a) Any official rating awarded to the hotel.

For example, AA Stars, RAC Stars. ETB Crowns may also be considered, but they would not translate directly into the equivalent number of stars.

b) If a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.

2. In both of the above cases, when giving our rating we also consider:

a) Feedback we have received from our customers.

b) Feedback from our own regular visits to the hotel, both on business and as customers.

c) How well the hotel performs as an airport hotel for holidaymakers. For example we would look at the frequency and duration of transfers to and from the airport and availability of holiday parking.

4.6 All rooms: have a private bathroom (though some only have showers in them), a Colour TV, and most also have a telephone and tea/coffee making facilities.

4.7 Breakfast: is not included unless otherwise stated. If included, please check the earliest time it is available.

4.8 Leisure facilities: may be charged for and admission restricted for children.

4.9 Hotels including holiday parking: Parking is always at the vehicle owner's risk. Hotels' own car parks are unsecured unless otherwise stated. Where a hotel with parking package uses a secured car park this is clearly stated, and cars are parked subject to the conditions and insurance arrangements of the individual car park. In these cases, you will often park for the night of your stay in the hotel's own car park, which is unlikely to be secured. Car parking arrangements vary from hotel to hotel. Please make sure you know exactly what your arrangements are before you travel. Where parking is offered as an eight or fifteen day option or inclusive package, the full eight or fifteen days does not have to be used, but there is no reduction in price if it is not. If you leave your car for longer than the duration included, you are likely to be charged locally by the hotel or car park for the extra days. Car Keys: In the interests of efficient operation you must be prepared to leave your car keys with the hotel or car park staff if requested to do so.

4.10 Hotel bookings:
Hotel bookings:
Cancellations on the same day as booking - no charge, full refund. Thereafter £15.00 per room, per night. No refund for cancellations within 24 hours of the stay date/or after. Amendments will only incur a £15.00 fee if the change reduces the number of rooms or nights originally booked.

Airport Parking T&C's

Cancellations/Amendments Procedure

If you need to amend or cancel your booking please send an email through our web site form or call us on 0870 733 0779. Please check all booking details on receipt of confirmation. APH can not be held responsible if clients do not advise any amendments required. For cancellations please include your booking reference number and address details. For booking amendments please include your reference number and details of required changes.
Airport Parking and Hotels Limited ("APH") Standard Terms and Conditions ("the Conditions")

This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.

1. BOOKINGS

1.1 Bookings through our website our deemed to be made when validated by the issue of an APH booking reference number.

1.2 Bookings made by telephone are deemed to be made when confirmed by APH’s telesales operator.

1.3 Bookings made by post are deemed to be made when written confirmation is sent by APH.

1.4 All services are subject to availability.

1.5 APH reserve the right not to accept or fulfil a booking.

2. PAYMENT

2.1 Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express, Diners Club or Switch.

2.2 If payment by card is declined or if a payment cheque is returned uncleared, APH and the service provider reserve the right not to fulfil your booking.

2.3 All prices are quoted in pounds Sterling including VAT.

2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

2.5 An additional Credit Card Surcharge of 1.5% of the booking fee will be added to all bookings for which payment is made by Credit Card. This is to cover the charge levied by the Credit Card Issuers and is non-refundable. It does not apply to payments made by Debit Card.

3. CANCELLATION

3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has been reserved.

3.2 Customers cancelling within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be of APH’s sole discretion).

3.3 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked.

3.4 Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.

4. Parking

4.1 APH's liability is as bailee to take reasonable care of the Customer’s vehicle for the period commencing when the keys to the vehicle are delivered to APH (or, if later, the last time that the Customer returns to the vehicle) and terminating at the time when the keys to the vehicle are handed back to the Customer (or, if earlier, when the Customer retakes possession of the vehicle) ("the Parking Period"). At all other times when the vehicle is on APH's premises APH licences the Customer to bring and keep the vehicle on APH's premises and the vehicle shall be at the risk of the Customer.

4.2 THE CUSTOMERS SHALL INSPECT THEIR VEHICLE AT THE END OF THE PARKING PERIOD AND REPORT ANY DAMAGE TO THE COMPANY BEFORE DRIVING THE VEHICLE OFF THE COMPANY PREMISES.

4.3 APH will accept liability in respect of any damage to the paintwork or bodywork of the Customer’s vehicle only when and to the extent that the same is proved to be caused by the negligence, wilful act or default or breach of statutory duty of APH its servants or agents or the dishonesty of its servants or agents. Save that the Customer shall not be required to prove liability of APH for such damage where the Customer has requested a Vehicle Inspection Report (as defined below) and the damage in question is not recorded upon the Vehicle Inspection Report.

4.4 APH shall at the request of the Customer and upon payment of a fee of £5.00 undertake a joint visual inspection of the Customer’s vehicle and record any damage to the paintwork and/or bodywork prior to parking of the Customers vehicle ("Vehicle Inspection Report").

4.5 During the Parking Period APH shall keep the vehicle at it’s premises at one of its authorised secure parking sites. The Customer authorises APH to drive the vehicle between authorised secure parking sites.

4.6.1 Any Customer wishing to reclaim his vehicle prior to expiry of the agreed parking period will be liable to pay the parking fee for the whole of the agreed parking period.

4.6.2 APH require not less than 2 hours notice to make a vehicle available for collection prior to the day of expiry of the agreed parking period. APH can accept no liability for any delay in making a Customer’s vehicle available prior to expiry of the agreed parking period.

4.7 Neither the Customer nor any other person shall have the right to remove the vehicle or any other personal items left therein prior to payment in full of the parking fee.

4.8 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving APH's premises and entering onto the public highway.

4.9 A Customer must produce the receipt provided by APH when reclaiming the vehicle. In the event that a receipt is lost APH shall be entitled to require proof of the Customers identity.

4.10 APH shall not be obliged to release the vehicle to a third party without the written authority of the Customer.

5. Customer’s Liability

5.1.1 The Customer shall be liable for and indemnify APH in respect of any death, personal injury or damage caused by the Customer or any person with the Customer whilst on APH's premises or in anyway arising from a breach of the warranty in paragraph 5.1.2 below.

5.1.2 The Customer warrants to APH that at the commencement of the Parking Period, the Customer’s vehicle is in a safe and roadworthy condition, has a current MOT certificate (if required by law) and that no dangerous toxic or illegal substances have been left within the vehicle.

6. Transport to and from Airport

6.1 Transport between APH's premises and the airport on APH's vehicles is (subject to these Conditions) included in the parking fee.

6.2 Transport between APH's premises and the airport leaves at regular intervals to coincide with flight arrivals and departure times. It is the Customer’s responsibility to arrive at APH's premises in good time (allowing for possible traffic congestion and other delays) to enable them to arrive at the airport by the airline’s recommended check in time.

6.3 APH can accept no liability for transport delays caused by traffic congestion, vehicle breakdown or other causes beyond APH's control.

6.4 Customers should not board a vehicle if they are unable to find a seat or if the maximum number of standing passengers (as displayed in the vehicle) have boarded.

6.5 Children under the age of 8 may only travel if seated.

6.6 No animal may be carried without the prior agreement of APH.

6.7 All travel luggage must be kept with the persons travelling or in the luggage storage areas on the vehicle and must not be placed in the aisles or standing areas.

6.8 The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations or whose conduct or condition is in the opinion of the driver a danger or potential danger to the vehicle or it’s passengers may be removed from the vehicle or prevented from boarding on the driver’s authority.

6.9 The Customer will be responsible for any damage caused to the vehicle by the Customer or any person travelling with the Customer.

7. Exclusion of Liability

7.1 APH does not accept any responsibility or liability (whether as bailee or otherwise) for any theft, loss or damage to:

7.1.1 any personal property or loose items left within the vehicle whilst on APH's premises (whether or not during the Parking Period) or:

7.1.2 for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when on APH's premises or whilst travelling between APH's premises and the airport.

7.2 APH does not accept any responsibility or liability (whether as bailee or otherwise) for any damage to the windscreen or any other glass in the vehicle.

8. Complaints Procedure

8.1 Nothing in this procedure restricts the Customers right to pursue remedies through the Court.

8.2 APH will acknowledge the Customer’s complaint in writing within 5 working days.

8.3 Subject to receiving the Customer’s co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection APH will deal promptly with the complaint.

8.4 A complaint will initially be dealt with by APH's Customer Services Department.

8.5 APH's Customer Services Officer (“CSO”) will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection.

8.6 In the event of a complaint relating to alleged damage to a vehicle the Customer will make the vehicle available for inspection by APH prior to any repairs being carried out thereto.

8.7 Any communication in relation to the complaint can be made by e-mail with the Company’s Customer Services Officer at webhelp@aph.com by using the Customer Service number 0870 733 0779 or in writing addressed to the CSO at the administration address.

8.8 All telephone calls to APH are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored and recorded for training purposes.

9. Miscellaneous

The paragraph headings do not form part of these conditions and shall not be taken into account in the construction or interpretation thereof.

10. Jurisdiction

The Contract between APH and the Customer and any person travelling with the Customer shall be governed by the laws of England and Wales and these Conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales. Customer Service Number 0870 733 0779

Customer Service Number 0870 733 0779

APH
Snowhill
Copthorne
Crawley
West Sussex
RH10 3EQ

Booking with a Third Party Service Provider

Cancellations/Amendments Procedures

Standard Terms and Conditions ("the Conditions") For Car Parks other than those owned by APH, Airport Hotels and Airport Lounges

This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.

1. Bookings

1.1 Bookings through the APH website are deemed deemed to be made when validated by the issue of an APH booking reference number.

1.2 Bookings made by telephone are deemed to be made when confirmed by APH's telesales operator.

1.3 Bookings made by post are deemed to be made when written confirmation is sent by APH.

1.4 All services are subject to availability.

1.5 APH reserve the right not to accept or fulfil a booking.

2. Payment

2.1 Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express, Diners Club or Switch.

2.2 If payment by card is declined or if a payment cheque is returned uncleared, APH and the service provider reserve the right not to fulfil your booking.

2.3 All prices are quoted in pounds Sterling including VAT.

3. Cancellation

3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has been reserved.

3.3 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked.

3.4 Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.

4. APH’S LIABILITY

APH acts as booking agent only for the service provider and is only liable to the customer for losses directly arising from it’s negligence in processing a booking.

5. SERVICE PROVIDERS TERMS AND CONDITIONS

5.1 All bookings are accepted subject to the service providers current terms and conditions. A copy of the service providers terms and conditions are available on request.

5.2 So far as not inconsistent with the service providers terms and conditions.

5.2.1 in on airport car parks and car parks at hotels, cars are parked at their owner's risk.

5.2.2 the service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked.

5.2.3 the service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer’s vehicle.

5.2.4 the customer shall inspect his vehicle and report any damage to the service provider prior to departure from the car park.

5.2.5 the service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider.

6. CUSTOMER SERVICE

6.1 Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the service provider. APH will on request provide contact details of the service provider.

6.2 Any queries and claims relating to the processing of a customers booking should be made to APH.

6.3 APH’s 24 hour customer service number is 0870 733 0779.

6.4 All telephone calls to APH are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored and recorded for training purposes.

APH
Snowhill
Copthorne
Crawley
West Sussex
RH10 3EQ